Refund and Cancellation Policy

Effective Date: July 3, 2026

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1. All Sales Are Final

Because all of our baked goods are made fresh to order, all sales are final. We do not offer refunds for:

• Change of mind

• Incorrect orders submitted by the customer

• Missed pickup or delivery

• Products not stored properly after pickup

Please review your order carefully before submitting.

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2. Order Cancellations

We understand that plans can change. However, due to the nature of our home‑based production:

• Cancellations may be requested within 24 hours of placing your order

• After 24 hours, ingredients and preparation may already be underway, and cancellations cannot be accepted

• Approval of any cancellation request is at our discretion

If a cancellation is approved, refunds will be issued to the original payment method.

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3. Order Changes

If you need to modify your order:

• Changes may be requested within 24 hours of placing the order

• Changes after this window may not be possible

• Significant changes (flavors, quantities, custom designs) may require additional fees

We will do our best to accommodate your request when possible.

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4. Pickup & Delivery Responsibilities

Customers are responsible for:

• Arriving on time for scheduled pickup

• Providing accurate delivery information

• Being available to receive deliveries

If an order is not picked up within 24 hours, it may be discarded without refund.

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5. Quality Concerns

We take pride in our baked goods. If you believe there is an issue with your order:

• Contact us within 24 hours of pickup or delivery

• Provide photos and a description of the concern

• We will review the issue and determine an appropriate solution

Solutions may include a partial refund, store credit, or a remake, depending on the situation. We do not offer refunds for:

• Personal taste preferences

• Minor design variations

• Damage occurring after pickup or delivery

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6. Allergies & Special Dietary Needs

Bright Sun Bakery takes food sensitives seriously. However, it is the customer's responsibility to review ingredient information before purchasing. We do not offer refunds or exchanges for products purchased in error due to dietary restrictions or personal preference. 

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7. Weather, Emergencies & Unforeseen Events

If severe weather or emergencies impact your pickup or delivery:

• We may reschedule at our discretion

• Refunds are not guaranteed but may be considered depending on circumstances

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8. Contact Us

For questions or concerns regarding refunds or cancellations, please contact:

Bright Sun Bakery

Email:  BrightSunBakery@outlook.com

Phone: 352-325-9983

Location: Ocala, Florida